FAQS

Thanks for your interest in learning more about Katfile.com! Below you can find answers to some of our most frequently asked questions.

What is Katfile?
Katfile is your all-in-one cloud storage solution online! On Katfile, you can back up important documents and files, access them no matter where you are located, and share them quickly and easily with family, friends, and coworkers.

Who can use Katfile?
Anyone can use Katfile. We designed our cloud storage service for ease-of-use, so whether you are a power user or this is the first cloud storage account you have ever opened, you will have no problem learning the ropes and getting the most out of the service. It is the ideal platform for personal or professional use!

Is Katfile free?
We offer two tiers of service, free and paid. You can use the free service as long as you want. Upgrade to premium when you feel ready, or just continue to enjoy the benefits of a free account as long as you want. We think once you experience our basic service, you will be excited to step up to the next tier and take advantage of our numerous paid advantages.

What are the limitations on a free Katfile account?
Our free accounts give you access to 100 KB/Sec download speed, 1 parallel download, and the ability to upload files as large as 1 GB. Free accounts offer you basic functionality and a great way to preview the service, but upgrading gives you access to abundant extra features and benefits which are not included at the free level.

Why should I sign up for a Katfile premium account?
There are a number of benefits to signing up for Katfile premium:

  • Boost your download speed to 100 Mb/s.
  • Raise the upload file size to 20 GB.
  • Enjoy the convenience of unlimited parallel downloads.
  • Always get the top download priority.
  • Additional features include immediate download, the ability to copy files, file recovery, download accelerators, unmetered storage, and FTP, Torrent, and URL-based uploading.

What Katfile premium cost?
You can buy 1 month of premium service for $15.99. You have the option of buying 2, 3, or 6 months at a time. If you pay for a year up-front, you pay only $99.99 for the whole year.

How do I pay?
We offer a variety of different payment methods for your convenience. You may pay for Katfile premium using your credit or debit card, JCB, paysafecard, Reseller, or Bitcoin.

How can I cancel?
To cancel a subscription, login to your account and visit page: https://Katfile.com/myspace and use the “Cancel subscription” buttons.
If you don’t see “Cancel subscription” buttons, your account doesn’t have any subscription or recurring payments.
However, Katfile will not provide any part- refund for any time not used on any subscription you may have.

What kind of files can be uploaded?

All kinds: from your party photos to an important document. The only restrictions are for pornography, nudity, sexual images and any kind offensive material, and, of course, copyrighted material.
Please refer to our TOS for more info on KatFile terms of service.

How to delete a file I uploaded?

To delete a file you uploaded you must use Delete Link that was provided to you after the upload proccess.
If you lost your removal code you can simply wait until the file expires so it will be automatically removed from our site.

Can I hotlink the stuff I upload?

No. Hotlinking is not allowed on any kind of files uploaded to our servers.

I still have questions, what should I do?

If you still have questions regarding our services don’t hesitate to contact us using our contact form.

We hope that we have answered all of your questions about Katfile. If you have any more questions, please be sure to contact us at the email address above. We are here to help, and look forward to serving your cloud storage needs!